HOW ARE WE DOING?

You are a valued customer and we appreciate your business.  Please help us in our efforts to be the best service

 provider in our industry by responding to the questions below.

                           Rating Key:  5 – Outstanding, 4 – Very Satisfied, 3 – Satisfied, 2 – Satisfied at times, 1 – Dissatisfied

PRODUCTS                                                                          

Performance        1 2 3 4 5                                                                             

Reliability             1 2 3 4 5                                                                             

Ease of Use         1 2 3 4 5                                                                       

Accuracy of Bills  1 2 3 4 5

Technology           1 2 3 4 5  

SALES REPRESENTATIVE

Professional                     1 2 3 4 5

Responsive                      1 2 3 4 5

Information Accuracy      1 2 3 4 5

Trustworthy                     1 2 3 4 5

 SERVICE

Timely Response to Service Call            1 2 3 4 5

Problem Fixed the First Time                 1 2 3 4 5

Problem Fixed to Your Satisfaction        1 2 3 4 5

Preventative Maintenance Cleaning Completed (Svc. Agree. Customers Only)     1 2 3 4 5

TELEPHONE RESPONSE

                                                          Friendly                    Courteous                    Knowledgeable

Receptionist                                           1 2 3 4 5                          1 2 3 4 5                              1 2 3 4 5

Sales Representative                             1 2 3 4 5                          1 2 3 4 5                              1 2 3 4 5

Service                                                 1 2 3 4 5                          1 2 3 4 5                              1 2 3 4 5                       

Administration                                       1 2 3 4 5                          1 2 3 4 5                              1 2 3 4 5

Are you consistently treated as a valued customer by our employees?    YES NO   

Would you do business with Southern Business Machines, Inc. again?    YES NO

Comments: 

        THANK YOU FOR TAKING YOUR TIME TO ASSIST US!

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